Shipping policy
Last updated: July 22, 2026
Thank you for shopping with Flexi Ice! Below you'll find everything you need to know about how we process and ship your orders.
1. Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times We currently ship within the United States. Shipping rates are calculated at checkout based on your location and selected shipping method.
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (order must be placed before 12 PM EST)
3. Order Tracking Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status through the carrier's website.
4. Shipping Delays Flexi Ice is not responsible for delays caused by the carrier, weather conditions, or other circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to assist.
5. Lost or Stolen Packages If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier first. If the package is still missing, contact us at team@flexiice.co within 7 days of the marked delivery date and we will work with you to resolve the issue.
6. Incorrect Address Please double-check your shipping address before placing your order. Flexi Ice is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at team@flexiice.co — we'll do our best to make changes before the order ships.
7. Contact Us For any shipping-related questions, reach out to us at team@flexiice.co.